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Speech Analytics 101: Understanding the Basics

CCNG

Contact Center Use Cases for Speech Analytics Speech analytics applications offer unique capabilities for handling key tasks in contact centers. Common use cases include quality management, compliance assurance, customer service enhancement, and process improvement.

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Customer Service Isn’t the Cost You Want to Cut

CCNG

I’ve seen companies pull back on spending in areas they believed to be “not as critical” (like customer support or the contact center) to the organization’s success, only to have it come back to haunt them. Make sure you plan team meetings and use quality management software to keep them up-to-speed, motivated and involved.