CCNG

DECEMBER 11, 2024

The short answer is ChatGPT will not replace Conversational AI, particularly for customer service and contact center use cases. A virtual agent that gives all kinds of answers, including different ones for the same issue based on how it’s worded and with no recourse to why or how it gave that answer is simply a no-go.

Customer Service 195

Customer Service CCNG APIs Entertainment 195

CCNG

JULY 17, 2024

If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. However, understanding the differences between these technologies is crucial for any organization striving to optimize operations in its contact center.

Contact Center 195

Contact Center CCNG Interactive Voice Response Virtual Agent 195

CCNG

AUGUST 28, 2024

While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

Altivon

MARCH 20, 2018

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. The post Driving Contact Center Change: Chatbots, OmniChannel, Cloud appeared first on Altivon. How is that possible?

Chatbots 40

Chatbots Contact Center CCNG Multichannel 40