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Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channelsupport for both employees and customer self-service. Whats the Confusion? Lets clear it up.
Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home. A work from home expert can process the change and training needed for success. Understand technology Contact center technology seems to change every day.
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