CCNG

JANUARY 15, 2025

Justin Robbins is a keynote speaker, researcher, and business advisor whos passionate about transforming customer interactions to drive measurable business outcomes. With over two decades of experience, Justin has helped organizations across industries turn their CX strategies into powerful engines for growth.

Best practices 195

Best practices Engineering Technology Personalization 195

CCNG

DECEMBER 8, 2022

Remote work is the most popular search on a job engine these days, so it's given us an advantage in being able to hire and find awesome people," she said. She said Hyatt is a company that is focused on empathy both for its employees and guests, and that standard of care has to carry through all interactions.

Call Center 195

Call Center CCNG Customer Care Engineering 195

CCNG

NOVEMBER 16, 2022

Leveraging insights from a third party with extensive experience in customer-centric transformations enables the organization to think more creatively and identify innovative solutions that drive the desired customer and business outcomes. Walk in the shoes of your customer and evaluate every step along the way.

Customer Experience 195

Customer Experience CCNG Customer centricity Big data 195

CCNG

MARCH 26, 2025

Justin Robbins is a keynote speaker, researcher, and business advisor whos passionate about transforming customer interactions to drive measurable business outcomes. With over two decades of experience, Justin has helped organizations across industries turn their CX strategies into powerful engines for growth.

Metrics 195

Metrics Finance Upselling Engineering 195

CCNG

JUNE 14, 2023

Here are some key metrics and approaches to consider: Key Metrics to Assess Customer Engagement and Loyalty In Jeanne Bliss’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets".

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

CCNG

OCTOBER 4, 2023

Now, let's dive into this fascinating fusion of tech and customer care. I do not discount that a world where AI-driven chatbots handle routine inquiries and human agents tackle complex customer issues will result in some downsizing of that frontline workforce. Remember when e-commerce sounded the death knell for retail shops?

CCNG 195

CCNG Engineering Education Chatbots 195

CCNG

NOVEMBER 6, 2024

Deliberately re-engineering strategies for the virtual work environment is critical. How leaders talk with, coach, and engage with employees and how employees interact in their virtual environment all must be re-engineered.

Employee engagement 195

Employee engagement CCNG First call resolution Engineering 195