CCNG Customer Care First call resolution 
CCNG
JANUARY 29, 2025
Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
CCNG
MARCH 12, 2025
Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
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CCNG
APRIL 30, 2025
Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
CCNG
SEPTEMBER 27, 2023
When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. This can add another 30 to 45 seconds to the call. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Again, this is more cost to the business.
CCNG
NOVEMBER 6, 2024
Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
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