CCNG Customer Care Groups 
CCNG
NOVEMBER 20, 2024
Each month my department would print a large report (several hundred pages) and shrink wrap it and deliver it to the executives in the group. David Reed is a CCNG member and Customer Service and Process Training Expert. Customer Service has always been David’s passion.
CCNG
NOVEMBER 27, 2024
Even though almost 70% of all respondents agreed with our statement in our poll, there was a gap between the groups on how much they agreed. Groups that were assumed to be primarily comprised of CX managers and leaders agreed up to 23% less than the groups that were assumed to be mostly employees or HR managers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
DECEMBER 18, 2024
Remember these key points when you find yourself struggling to serve your customers while your leaders and co-workers dont seem to care. David Reed is a CCNG member and Customer Service and Process Training Expert. Customer Service has always been Davids passion. Be a difference maker!
CCNG
AUGUST 21, 2020
During a recent member town hall Pam Plyler of The Northridge Group led a discussion around the changes and successes contact center leaders have shared with her as they decide how to return to customer support operations. Listen below to Pam’s 7 minute kickoff talk during a recent CCNG town hall event.
CCNG
JUNE 26, 2020
With so much being shared around work-from-home over the past 45 days, we wanted to bring you some insights from our member The Northridge Group, Tina Suthers, senior consultant CX. CCNG hosts regular virtual town hall meetings each month to bring to surface topics, challenges and recommendations from the members.
CCNG
APRIL 23, 2025
Solution: Through a comprehensive analysis of all things WFM, data validation and engagement with various stakeholders, it was found that a majority of staff from the back-office group were coded in the WFM platform as being available for resource support. Thanks to Matt Armbruster and the Northridge Group for sharing these insights.
CCNG
APRIL 3, 2025
Staying competitive means focusing on: Seamless AI and human integration Workforce optimization and strategic outsourcing Data-driven insights for proactive engagement Christa Heibel is an industry insider, thought leader, change maker, and the Founder and CEO at CH Consulting Group.
Expert insights. Personalized for you.
195 
Let's personalize your content