CCNG Customer Care Marketing 
CCNG
NOVEMBER 13, 2024
This shift will determine the winners and losers in the market. In customer experience, there is a risk of merely adopting new software to maintain outdated processes—akin to early digital camera users who still printed photos, missing the broader implications of the technology.
CCNG
SEPTEMBER 6, 2023
You may have heard about a “hidden job market”. We all know that many jobs are filled by networking, especially true in contact center, customer care and customer experience leadership positions. What exactly does that mean? From my perspective as an Executive Recruiter, I see it in a couple of common pathways.
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CCNG
OCTOBER 4, 2023
Now, let's dive into this fascinating fusion of tech and customer care. I do not discount that a world where AI-driven chatbots handle routine inquiries and human agents tackle complex customer issues will result in some downsizing of that frontline workforce. AI in CX will follow the same pattern.
CCNG
JULY 12, 2020
CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. These articles and resources offer specific starting points we hope you’ll find helpful. May 29, 2019.
CCNG
JUNE 14, 2023
In today's competitive market, providing an outstanding customer experience is more important than ever. Businesses that excel in creating strong connections with their customers often enjoy higher levels of customer loyalty and increased revenue. Simply put, they created an emotional connection with me.
CCNG
MARCH 26, 2025
Partner with Product and Marketing. Dont just tell them what customers sayinterpret that feedback in terms of the next product feature or campaign. CX insights are often the missing link between what customers want and what the business provides.
CCNG
MAY 30, 2024
Then, when marketing says they’re doing the Buy-One-Get-One deal again you can have a data point captured that properly increases the volume forecast based on the previous campaigns. We all need to normalize our arrival patterns to make sure we’re not inaccurately including power outages and random sales campaigns in our future forecasting.
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