CCNG

MARCH 12, 2025

After all, when agents spend more time searching for answers than solving problems, it can lead to burnout and reduced morale and ultimately higher absenteeism and attrition. When a customer reaches out with an issue, they want it resolved in seconds, not minutes. It also leads to frustrated agents who feel overwhelmed and disengaged.

Customer Service 195

Customer Service CCNG First call resolution Morale 195

CCNG

MARCH 8, 2023

As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how?

Morale 195

Morale Contact Center CCNG Agent burnout 195

CX Global Media

JULY 11, 2019

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. Through three decades of CCNG’s evolution, David has guided CCNG and its members through different modalities of facilitation and communication.

Contact Center 120

Contact Center CCNG Morale Coaching 120