CCNG Customer Care Personalization 
CCNG
JULY 11, 2020
In less than 90 days the world changed and customer care changed with it. Organizations, customers and staff are unsettled. Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success.
CCNG
SEPTEMBER 6, 2023
We all know that many jobs are filled by networking, especially true in contact center, customer care and customer experience leadership positions. I would prioritize having conversations with the hiring person first or someone close to the hiring person.
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CCNG
NOVEMBER 13, 2024
Conversational AI enables smooth interactions across channels, while Generative AI helps create personalized experiences. The result is a contact center that can handle high volumes of interactions while maintaining a personalized approach for customers. AI plays a crucial role in this CX transformation.
CCNG
DECEMBER 18, 2024
But what do you do if you work for a company where delivering exceptional customer service is not part of the culture? That is when you have to dig deep and remember what motivates you to deliver great customer service. Most likely it is a natural desire within your personality to serve others. Be that person!
Speaker: Dave Hoekstra, Calabrio
As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care. How can I make conversations personal over video? How can I make coaching as effective when not in person?
CCNG
DECEMBER 8, 2022
She said Hyatt is a company that is focused on empathy both for its employees and guests, and that standard of care has to carry through all interactions. She said she takes pride in having a customer care team that lives up to its name. "I I think [calls are now about] people that want an extra level of care," she said.
CCNG
JANUARY 8, 2025
Leveraging AI for Orchestration: Instead of using AI as a support tool, AI-first centers place it at the core, orchestrating all aspects of customer interactions and back end processes. By placing AI at the core, companies can deliver more proactive, efficient, and personalized experiences while achieving significant cost savings.
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