CCNG Customer Experience Journey mapping 
CCNG
APRIL 2, 2021
CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. Twenty-eight authors provide insights and techniques that readers can immediately use to improve not only their customer experience but their employee experience as well.
CCNG
OCTOBER 19, 2022
Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.
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CCNG
MAY 10, 2023
Instead of cutting back on service, organizations should be investing in their customer experiences. Organizations need to minimize short-term thinking and focus on the long-term potential of working with customers during difficult times that will pay back dividends in terms of improved retention.
CX Global Media
JULY 11, 2019
David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. Through three decades of CCNG’s evolution, David has guided CCNG and its members through different modalities of facilitation and communication.
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