CCNG Customer retention Personalization 
CCNG
SEPTEMBER 11, 2024
The technological advancements of recent years have paved the way for transformative trends that are reshaping how contact centers operate, deliver services, and engage with customers. AI-Driven Personalized Communication Gartner found that 81% of contact centers are planning to invest in AI-powered personalization in the next three years.
CCNG
JANUARY 11, 2023
I’ve seen companies pull back on spending in areas they believed to be “not as critical” (like customer support or the contact center) to the organization’s success, only to have it come back to haunt them. These same companies found themselves having slow growth and customer service and customer retention issues.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
JUNE 14, 2023
Enhancing Customer Experience Through Emotional Connection With a solid understanding of the building blocks of emotional connection, you can start implementing strategies to enhance your customer experience. Personalizing Customer Interactions One-size-fits-all approaches seldom create strong emotional connections.
Fonolo
MARCH 6, 2019
eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. The Contact Center Network Group supports a vital part of the customer service industry: Call centers. CCNG does just that. Change the Channel: Prioritizing Omnichannel in Customer Experience.
CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Expert insights. Personalized for you.
195 
Let's personalize your content