CCNG

JULY 2, 2021

I recently spoke with David Hadobas of CCNG to discuss this important topic. Our fully automated and adaptive language assessment engine provides accurate and immediate testing for speaking, writing and grammar in more than 10 global languages. Emmersion proves speaking and writing ability for contact centers and BPOs around the world.

CCNG 322

CCNG Contact Center Engineering Enterprise 322

CCNG

JUNE 28, 2023

Customer Experience does not equal customer service. Someone much smarter than me, but I don't know who, said "Customer service is what happens when your customer experience fails". Call it what it is, Customer Service. You'll look smarter and find a better suited candidate.

CCNG 195

CCNG Customer Experience Customer Service B2C 195

CCNG

NOVEMBER 9, 2021

The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person. In the same way it’s a faux pas for engineers to test their new software in production, it’s just as ill advised to train an AI in the wild with actual customers who need their issues solved.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

JUNE 21, 2023

Limitations and roadblocks Without tools to track customer interactions, you’re left with random, winding customer journeys. This creates a seamless customer journey. Customer service that’s built on a voice-centric call center infrastructure can’t meet current demands. You have to anticipate customer needs.

Customer Service 195

Customer Service CCNG Self service Automotive 195

CCNG

NOVEMBER 16, 2022

When most business leaders hear the term “improve customer experience,” many immediately think of investment … new systems, more customer service agents, etc. With the right approach, improved customer experience can also dramatically reduce operating costs.

Customer Experience 195

Customer Experience CCNG Customer centricity Big data 195

CCNG

OCTOBER 30, 2024

Justin Robbins is a keynote speaker, researcher, and business advisor who’s passionate about transforming customer interactions to drive measurable business outcomes. With over two decades of experience, Justin has helped organizations across industries turn their CX strategies into powerful engines for growth.

Engineering 195

Engineering Customer Experience Contact Center Call Center 195

CCNG

JANUARY 15, 2025

Justin Robbins is a keynote speaker, researcher, and business advisor whos passionate about transforming customer interactions to drive measurable business outcomes. With over two decades of experience, Justin has helped organizations across industries turn their CX strategies into powerful engines for growth.

Best practices 195

Best practices Engineering Technology Personalization 195