CCNG

SEPTEMBER 29, 2020

So how are customer support operations adjusting to the new virtual work environment over inhouse work environment? CCNG members have shared ideas on how they engage and work with remote agents keeping things fun and engaging. Jaedeanne Shaver is Customer Service Training and Quality Manager at Alcon in Fort Worth Texas.

CCNG 195

CCNG Quality management Customer Support Management 195

CCNG

JANUARY 11, 2023

With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.

Customer Service 195

Customer Service CCNG Education Self service 195

CCNG

JUNE 12, 2024

Real-time speech analytics analyzes audio data on live calls during customer interactions, providing immediate insights. This feature is especially useful in customer service and support calls, allowing supervisors to intervene promptly in challenging situations.

Analytics 195

Analytics CCNG Quality management Call Center 195