CCNG Employee engagement Feedback 
CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.
CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
JUNE 26, 2024
Here are a few suggestions to drive proactivity and graceful reactivity: Actionable Takeaways Encourage Open Feedback : Create multiple channels for customers and staff to provide feedback. Regularly engage with your clients and front-line employees to understand their needs and expectations.
CCNG
OCTOBER 29, 2021
In a recent CCNG Town Hall, Rick Denton helped walk the community through key elements of customer experience that were fundamental pre-pandemic as well as during the pandemic, and will remain fundamental post-pandemic. We’ve all heard how 2020 is the year everything changed. Use this time to double down on CX and emerge stronger tomorrow.
CCNG
AUGUST 21, 2021
Assemble representatives for all relevant stakeholder groups to evaluate the feedback and create and implement a plan that corrects the deficiencies and capitalizes on strengths. Greg Salvato is CEO of CCNG member TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers.
CCNG
OCTOBER 11, 2023
There's little worse than asking people for their feedback and then doing nothing about it. If you're a larger company, you'll likely benefit from more robust tools that help decipher your employees' responses, prioritize which issues to tackle and even suggest what action to take.
CCNG
APRIL 20, 2022
Truth In Compensation Research indicates that compensation models that tie individual performance to rewards and financial incentives positively impact job satisfaction, employee engagement, organizational commitment and trust in management. Contact centers should gather and mine employee feedback at every logical opportunity.
Expert insights. Personalized for you.
195 
Let's personalize your content