CCNG

NOVEMBER 22, 2023

Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization.

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Employee engagement CCNG Best practices Surveys 195

CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

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CCNG Technology Employee engagement Government 195

CCNG

JUNE 26, 2024

Here are a few suggestions to drive proactivity and graceful reactivity: Actionable Takeaways Encourage Open Feedback : Create multiple channels for customers and staff to provide feedback. Regularly engage with your clients and front-line employees to understand their needs and expectations.

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CCNG Feedback Employee engagement Consulting 195

CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

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CCNG Coaching Contact Center Employee engagement 195

CCNG

OCTOBER 29, 2021

In a recent CCNG Town Hall, Rick Denton helped walk the community through key elements of customer experience that were fundamental pre-pandemic as well as during the pandemic, and will remain fundamental post-pandemic. We’ve all heard how 2020 is the year everything changed. Use this time to double down on CX and emerge stronger tomorrow.

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CCNG Employee engagement Consulting Consulting 195

CCNG

AUGUST 21, 2021

Assemble representatives for all relevant stakeholder groups to evaluate the feedback and create and implement a plan that corrects the deficiencies and capitalizes on strengths. Greg Salvato is CEO of CCNG member TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers.

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CCNG Contact Center Surveys Employee engagement 195

CCNG

OCTOBER 11, 2023

There's little worse than asking people for their feedback and then doing nothing about it. If you're a larger company, you'll likely benefit from more robust tools that help decipher your employees' responses, prioritize which issues to tackle and even suggest what action to take.

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