CCNG Employee engagement Industry 
CX Global Media
SEPTEMBER 10, 2018
Because of the rapid pace of work and unforgiving workloads that come, they need to be effective and high-caliber, including employee engagement. At the Coca-Cola Consolidated Contact Center in Charlotte, North Carolina their employee engagement system consists of five teams that make for a special formula. What are they?
CCNG
JANUARY 13, 2021
At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex. Employee Engagement and Development As leaders, we were faced with several challenges this year.
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CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
CCNG
SEPTEMBER 23, 2020
Creating a seamless experience for our customers increases loyalty, decreases our costs and creates better employee engagement. While all of us are navigating the pandemic in ways specific to our industries and customers, one thing remains consistent.
CCNG
OCTOBER 14, 2021
Our business requires us to be an expert in not just running a contact center but also recruitment, logistics, employee engagement, budgets and the evolving technology marketplace. Their teams are usually accomplished leaders in our industry. Last, but very much not least, ask CCNG. Where do you start?
CCNG
JULY 12, 2020
The contact center industry has never experienced anything like the COVID-19 pandemic. A common viewpoint is that the WAH model is superior because it increases productivity, improves customer satisfaction, reduces employee turnover, and provides dramatic cost savings.
CCNG
SEPTEMBER 20, 2023
In a recent virtual member town hall discussion led by Dan Smitley (the Strategy and Optimization Czar at Call Design), the focus was on an essential topic in the contact center industry: the intricate interplay between Employee Experience (EX), Customer Experience (CX), and Financial Strength.
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