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I’ve seen remote management work extremely well with previous clients who are operating 100% remotely and maintaining thriving cultures with strong employeeengagement. Would leaders’ time and efforts be better spent on addressing how to improve their culture , regardless of where they work?
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employeeengagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.
Empowering Employee Development Dan emphasized the significance of employee development plans that extend beyond job-related skills. These plans should support employees in pursuing personal interests and goals, even if they don't directly align with their current roles.
Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.
The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employeesengaged. How can I make conversations personal over video? How can I make coaching as effective when not in person?
Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employeeengagement strategies. Gamify teamwork, productive behaviors, KPI performance and senior leadership engagement. Engageemployees continuously via coaching, polls, surveys and informal check-ins.
This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. Performance-based pay programs, to be effective, must align employee achievement to performance goals and apply impartially to others in the same role.? We win where truth and trust gleam brightly — let it rise and shine.
culture, motivation, incentives, and employeeengagement. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home. There are well over 120 workstream affected when you move agent’s home. A work from home expert can process the change and training needed for success.
Many companies are currently reevaluating their culture, recruiting practices, and employeeengagement strategies to increase employee retention. So if someone likes that crispy part of the cookie and someone else likes the soft center, doesn’t it make sense to give each person the part they want and enjoy?
For practical steps your organization can implement to promote employeeengagement, read our article: 7 Drivers of EmployeeEngagement Are You Fostering the ‘Souring Process’? This doesn’t mean being over-familiar, but making even more of an effort to engage people than perhaps you’ve done in the past.
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employeeengagement has always been a problem in contact centers. The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers.
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