CCNG

NOVEMBER 27, 2024

I’ve seen remote management work extremely well with previous clients who are operating 100% remotely and maintaining thriving cultures with strong employee engagement. Would leaders’ time and efforts be better spent on addressing how to improve their culture , regardless of where they work?

CCNG 195

CCNG Employee engagement Call Center Management 195

CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

SEPTEMBER 20, 2023

Empowering Employee Development Dan emphasized the significance of employee development plans that extend beyond job-related skills. These plans should support employees in pursuing personal interests and goals, even if they don't directly align with their current roles.

Contact Center 195

Contact Center CCNG Metrics Employee engagement 195

CCNG

OCTOBER 11, 2023

Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.

CCNG 195

CCNG Customer Experience B2C Finance 195

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. How can I make conversations personal over video? How can I make coaching as effective when not in person?

Employee engagement

CCNG

NOVEMBER 9, 2022

Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Gamify teamwork, productive behaviors, KPI performance and senior leadership engagement. Engage employees continuously via coaching, polls, surveys and informal check-ins.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. Performance-based pay programs, to be effective, must align employee achievement to performance goals and apply impartially to others in the same role.? We win where truth and trust gleam brightly — let it rise and shine.

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Customer Experience CCNG Gamification Analytics 195