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Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channelsupport for both employees and customer self-service. Feedback Loops for Continuous Improvement: Missing details? Whats the Confusion?
They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home. A consultant can be a sounding board for ideas.
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