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The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person. And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. I talked in greater detail with David Hadobas and Vince Lynch.
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CCNG does just that. With a membership representing multiple verticals including finance, technology, healthcare, and BPOs, it provides resources for mapping out goals and operations for contact centers. Tuning your Antenna for Personalization. Read on to learn about (and bookmark!) Control the Remote, Control the World.
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