Remove CCNG Remove First call resolution Remove Gamification
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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

Meanwhile, the time of handling that call is increasing, which impacts staffing levels, meaning more people must wait for an agent. When agents are frustrated with back-to-back calls, emails, text, and chats, don’t “no call no shows” and absenteeism go up? All this costs more money. It’s a vicious cycle.