ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
Meanwhile, the time of handling that call is increasing, which impacts staffing levels, meaning more people must wait for an agent. When agents are frustrated with back-to-back calls, emails, text, and chats, don’t “no call no shows” and absenteeism go up? All this costs more money. It’s a vicious cycle.
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