CCNG
JULY 10, 2024
In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.
CCNG
JUNE 8, 2022
Gamification solutions that engage agents and align/reinforce performance targets ? ? ?Gamification They really couldn’t be called “true” gamification programs. ? ?This Both organizations are Corporate members with CCNG. Contact CCNG for connections or information for either Touchpoint One or Hire Dynamics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
NOVEMBER 9, 2022
Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Greg Salvato is a CCNG member and regular contributor, CEO of TouchPoint One LLC based in New Albany, OH.
CCNG
MAY 27, 2021
Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.
Speaker: Casey Kostecka, Convergent
Gamification is still a hot topic within the contact center world. Yet most contact centers still haven't implemented gamification due to the limited real world ROI information available. During this webinar, Casey Kostecka will share Convergent's gamification experience, actual metric improvement results, and ROI data.
CCNG
SEPTEMBER 27, 2023
GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.
CCNG
APRIL 20, 2022
More complex processes like performance reviews, quality and compliance audits, and even gamification provide similar opportunities to gather, analyze, and act on named or anonymous employee feedback in a structured, systematic way.? Contact centers should gather and mine employee feedback at every logical opportunity.
Expert insights. Personalized for you.
195 
Let's personalize your content