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CCNG

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5 Contact Center Technical Trends

CCNG

JULY 10, 2024

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

Contact Center

Contact Center Gamification Brand ambassadors CCNG

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

The drive toward self-service is a reality and with good reason, as customers want self-service. TWO-PRONGED APPROACH SAVES MORE COST WITH LOWER HEADCOUNT Companies are spending more money on self-service. All this costs more money. It’s a vicious cycle. It’s here to stay, and it will get better over time.

Management

Management Average Handle Time Self service CCNG

5 Contact Center Technical Trends

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

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