CCNG

SEPTEMBER 3, 2020

These strategies help keep supervisors, assistant center managers, and contact center managers off the hamster wheel of trying to launch the latest and greatest gamification program, agent incentive, or daily agent drawing for a Starbucks card, which can be exhausting.

Customer Care 369

Customer Care Gamification Contact Center Management 369

CCNG

JUNE 8, 2022

Gamification solutions that engage agents and align/reinforce performance targets ? ? ?Gamification They really couldn’t be called “true” gamification programs. ? ?This Touchpoint One has several case studies within the workflow and productivity categories described above. ? ?Hire

Contact Center 195

Contact Center CCNG Gamification Coaching 195

CCNG

JULY 10, 2024

A study by Salesforce found out that 73% of companies believe that providing superior customer experience is key to business growth. Gamifying Growth: Unleashing the Hero Within Your Agents Gamification isn’t just about playing games – it’s about transforming the way agents engage with their work.

Contact Center 195

Contact Center Gamification Brand ambassadors CCNG 195

CCNG

NOVEMBER 9, 2022

Moreover, studies show they also have higher self-esteem, are more empathic to others, [and are] more trusting and cooperative"—all essential attributes of a stable and productive workforce. A UnitedHealth Group study found that U.S. Our well-being depends on the quality of our connections with others.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

CCNG

APRIL 20, 2022

More complex processes like performance reviews, quality and compliance audits, and even gamification provide similar opportunities to gather, analyze, and act on named or anonymous employee feedback in a structured, systematic way.? Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195