CCNG Groups Surveys 
CCNG
SEPTEMBER 13, 2023
Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Below are some of the highlights shared at the event as provided by a CCNG member in attendance.
CCNG
JUNE 5, 2024
In this article, I would like to discuss some of the common mistakes made in conducting customer surveys and then lay out how a complete customer feedback program should be organized. To take that one step further, I once had a car dealership inform me that if I brought back a completed survey, they would give me a free oil change.
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CCNG
AUGUST 21, 2021
The strongest point of alignment between senior management and frontline leaders revealed in our survey was a consistent appeal for more training. Twenty-two percent of senior managers in our survey named training as the most useful thing provided specifically to supervisors to help them succeed.
CCNG
APRIL 6, 2022
recently led a discussion for CCNG members that focused on Retaining your Number 1 Asset Through Leadership & Culture. With such a great group of attendees we were able to spend time digging into what culture is and what it is not. The number one reason they stay is organizational culture. Why should people stay with you?
CCNG
OCTOBER 6, 2020
Strategy #3: Foster community Kendra (not her real name) asked to speak one-on-one with me after a large virtual group meeting. At the time, as Director of the global learning group, I was only holding large group meetings monthly and relying on the managers of the teams to hold weekly meetings to keep groups connected.
CCNG
NOVEMBER 16, 2022
Customers are time-starved, so surveys may soon be a thing of the past. The Northridge Group team partner with CCNG as a corporate member providing insights on a variety of contact center and customer care topics including workforce management, coaching, training, customer experience and much more…
CCNG
NOVEMBER 9, 2022
A 2021 Gallup survey found that a mere 23% of U.S. Engage employees continuously via coaching, polls, surveys and informal check-ins. A UnitedHealth Group study found that U.S. Greg Salvato is a CCNG member and regular contributor, CEO of TouchPoint One LLC based in New Albany, OH.
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