CCNG Personalization Surveys 
CCNG
AUGUST 16, 2023
In today’s environment, surveys seem to be everywhere. We are sent a survey after nearly every transaction. The mix of transaction and relationship surveys has at times become indistinguishable to customers. Having tools to monitor the number of surveys sent to customers is important. Biased surveys are indeed useless.
CCNG
JUNE 5, 2024
In this article, I would like to discuss some of the common mistakes made in conducting customer surveys and then lay out how a complete customer feedback program should be organized. To take that one step further, I once had a car dealership inform me that if I brought back a completed survey, they would give me a free oil change.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
APRIL 6, 2022
recently led a discussion for CCNG members that focused on Retaining your Number 1 Asset Through Leadership & Culture. We discussed that we can understand and learn through anonymous surveys – what makes them stay, what makes them happy, and what companies can do to understand the ideal culture and their current culture.
CCNG
OCTOBER 11, 2023
Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.
CCNG
SEPTEMBER 11, 2024
Ranging from the intricacies of AI-driven personalization to the influential real-time analytical capabilities shaping proactive decision-making, these trends not only redefine operational structures but also signify a monumental shift in how contact centers engage with customers, aiming to provide unparalleled experiences.
CCNG
NOVEMBER 9, 2022
A 2021 Gallup survey found that a mere 23% of U.S. Engage employees continuously via coaching, polls, surveys and informal check-ins. Gather in person. Greg Salvato is a CCNG member and regular contributor, CEO of TouchPoint One LLC based in New Albany, OH. Create an environment of trust, transparency and accountability.
CCNG
MAY 10, 2023
You encountered a chatbot that was clueless about what you were inquiring about, one that couldn’t refer you to a “live person” because they weren’t available. All the journey mapping, webinars, ROI discussions, surveys, and strategies won’t instantaneously create a better experience for your customers. Shall I go on?
Expert insights. Personalized for you.
195 
Let's personalize your content