CCNG

AUGUST 17, 2022

The goal is not to amass a larger audience, but to build important personal and professional relationships that enhance your knowledge and expand your abilities. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Ask your trusted connections for connections.

Best practices 195

Best practices CCNG Enterprise Contact Center 195

CCNG

AUGUST 3, 2022

We all have something worth sharing stemming from the information we consume, the events we experience and our personal insight. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. When you run across a valuable article, webcast, book or blog don’t keep it to yourself.

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

DECEMBER 1, 2022

The more you work in isolation the greater your risk for personal burnout and professional stagnation. For a complete list of our best-practices you can use this link for a copy of the full white paper. We’ll leave you with one final thought and recap a full spectrum of strategies.

Best practices 195

Best practices CCNG Personalization Customer Service 195

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic for­mats, or using legacy knowledge management software does not provide the high-impact, just-in-time informa­tion that today’s customers want. In this white paper we focus on the information made available to contact center agents.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

CCNG

OCTOBER 26, 2022

It’s a living knowledge base-- a personal advisory board to offer insight and experience. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Understanding how information applies in your environment is often best achieved through candid conversation with peers.

Best practices 195

Best practices CCNG Benchmark Personalization 195