CCNG

SEPTEMBER 29, 2020

CCNG members have shared ideas on how they engage and work with remote agents keeping things fun and engaging. Jaedeanne Shaver is Customer Service Training and Quality Manager at Alcon in Fort Worth Texas. So how are customer support operations adjusting to the new virtual work environment over inhouse work environment?

CCNG 195

CCNG Quality management Customer Support Management 195

CCNG

JUNE 12, 2024

Common use cases include quality management, compliance assurance, customer service enhancement, and process improvement. Quality Management: Speech analytics streamlines call analysis, replacing manual evaluation with automated processes. Jeff Guymon is a CCNG member and the US Channel Partner Manager at Sestek.

Analytics 195

Analytics CCNG Quality management Call Center 195

CCNG

JANUARY 11, 2023

Make sure you plan team meetings and use quality management software to keep them up-to-speed, motivated and involved. Michelle Randall is a long time CCNG advocate and past member, currently the CMO with Playvox. Having siloed teams (whether because of hybrid, remote or different work schedules) can be challenging.

Customer Service 195

Customer Service CCNG Education Self service 195