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My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. I had no idea about contact centers.
When you outsource your contact center operations to a reliable provider, they not only help streamline your operations and reduce costs but they can often bring in initiatives like sales through service. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
Unlocking Hidden Revenue: Transforming Contact Centers into Profit Powerhouses In the competitive landscape of modern business, every missed sales opportunity can translate into lost revenue. However, ineffective sales methods and missed upselling opportunities continue to hinder many organizations.
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