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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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This enables proactive resource allocation, ensuring that the right number of agents are available to handle incoming interactions, minimizing waittimes, and optimizing staffing. Quality Assurance: Data analytics tools enable supervisors to monitor agent interactions in real-time or through recorded sessions.
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