CCNG

DECEMBER 11, 2024

Responses must be consistent and predictable Customer service deals with the same issues day in and day out. That means a Conversational AI solution for self-service has to deliver consistent, accurate answers every single time, no matter how many different ways the customer phrases the issue.

Customer Service 195

Customer Service CCNG APIs Entertainment 195

CCNG

JULY 17, 2024

Where AI can help your self-service option is by learning from customer inquiries as you go. This leads to generative or conversational AI solutions that offer the best in self-service like Five9, Poly.ai, and others. Let’s take modern chatbots for example. This is an example of static data.

Contact Center 195

Contact Center CCNG Interactive Voice Response Virtual Agent 195

CCNG

AUGUST 28, 2024

Increases Engagement: Automation enables faster response times, personalized interactions, and 24/7 availability through self-service options such as chatbots and interactive voice response (IVR) systems. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

CCNG

FEBRUARY 21, 2024

The leaders of this space have already explored how AI can improve your organization’s customer service (or support center). The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate.

Technology 195

Technology Customer Service Virtual Agent Self service 195

Altivon

MARCH 20, 2018

Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. In the meantime, chatbots and blended AI are making their way into contact centers, providing additional self-service options and freeing agents for more complex interactions. How is that possible?

Chatbots 40

Chatbots Contact Center CCNG Multichannel 40