CCNG
JANUARY 1, 2025
Our experience shows that bad Chat experiences result in lower satisfaction for subsequent Phone conversations, less customer willingness to consider upsell opportunities, and future customer avoidance of Chat because the customer distrusts Chat capabilities. (3)
CCNG
MARCH 26, 2025
For example: Revenue Growth : Can your CX team identify touchpoints where customer experience improvements are likely to increase conversion rates, upsells, or referrals? Theyre focused on growth, profitability, and efficiencyand they need to see how CX ties directly to these areas.
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CCNG
JULY 3, 2024
Advanced analytics and an empathetic service allows your contact center agents to better understand customer needs and suggest the right products and services to them at the right time, facilitating upsell and cross sell and generating a steady stream of revenue for the business.
CCNG
APRIL 27, 2022
I worked on sales talk tracks and upsell guidelines—all with frontline employees by my side. I would harness their ideas and run the game plan by them; then they would give me feedback. I did the same thing with the account managers and clients. I restructured the teams and trained supervisors and senior leadership. They are waiting for you.
CCNG
OCTOBER 19, 2022
(CCMC, 2017) Commonly used practices in customer service, that consumers hate: misuse of automated phone technology e.g. no live person option, outsourcing service abroad, upselling, having to repeat information already given and talking too fast.
CCNG
DECEMBER 4, 2024
Contact centers, often viewed as cost centers, have significant untapped potential to drive revenue through effective sales techniques and upselling strategies. However, ineffective sales methods and missed upselling opportunities continue to hinder many organizations. Upselling, when done correctly, can dramatically boost revenue.
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