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These systems can still offer significant benefits, such as reducing waittimes and ensuring customers are directed to the appropriate department. You have probably heard of virtualagents in some capacity, generative AI is the logic and fuel behind IVA’s.
This reduces waittimes, and streamlines call routing. Automated Ticketing and Routing: Automation can streamline the process of creating and assigning tickets based on customer inquiries, ensuring they reach the right agent with the necessary information.
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