CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

CCNG

MARCH 4, 2021

With the increased demands, Covid thrust upon contact center organizations, SymTrain, in conjunction with CCNG, sponsored a survey on the impact of converting to remote work. The survey results led to this white paper on the 5 Reasons Performance-Based Training In Contact Centers Requires Automation.

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CCNG Contact Center Surveys Coaching 195

CCNG

AUGUST 17, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Start organically and build a powerful network of experienced peers you can reach out to throughout your career. Check back for more ways you can build a truly powerful professional network. ?For

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Best practices CCNG Enterprise Contact Center 195

CCNG

AUGUST 3, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. ?For You’ll get a pdf you can save and share and immediate access to the content online. ??To

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

JUNE 15, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program. Check back next week for more ways you can build a truly powerful professional network. ?For

Best practices 195

Best practices CCNG Consulting Consulting 195

CCNG

JULY 6, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program. Check back next week for more ways you can build a truly powerful professional network. ?For

Best practices 195

Best practices CCNG Benchmark Consulting 195

CCNG

OCTOBER 5, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG 195