CCNG
SEPTEMBER 13, 2023
Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Below are some of the highlights shared at the event as provided by a CCNG member in attendance.
CCNG
OCTOBER 30, 2024
They crave workshops, discussions, and experiences that not only teach but allow for interaction, brainstorming, and real problem-solving. Think about roundtables, workshops, and unconference-style sessions where participants co-create the content. The CX community is craving something different, something real.
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CCNG
JANUARY 4, 2023
Think of carpenters with well-ordered workshops, who know exactly where to find the tools needed to complete their tasks. Bruce Belfiori is CEO of Benchmark Portal LLC, resource partner to CCNG providing content, studies, insights and more for contact center leaders.
CX Global Media
JULY 11, 2019
We know that traditional approaches like multi-day workshops don’t build skills efficiently. David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. EXPERT SESSION – Gaining CX Momentum.
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