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Contactcenters are in a state of flux, with many contactcenterassociates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment.
The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. The technology should immediately route customers to the right answers without the need for transfers or callbacks, creating self-service experiences that feel human without engaging associates.
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