Hodusoft
JANUARY 30, 2025
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? How Omnichannel is Different from Multichannel Contact Centers?
CX Global Media
SEPTEMBER 11, 2017
When you’re thinking about making the decision to implement chatbots in your contact center, how should you start? Are contact centers making the right chatbot decisions? Avoid Temporary Chatbot Decisions. Information about chatbots and artificial intelligence is noisy and messy.
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Aspect
OCTOBER 4, 2017
As artificial intelligence (AI) technology continues to advance, contact center leaders are able to deploy chatbots with increasingly human-like behavior to give customers more personalized support. But just because a chatbot is more human-like, that doesn’t necessarily mean it’s going to benefit your customers.
Blueship Call Center
APRIL 8, 2025
Understanding Cloud Contact Center Services A Cloud Contact Center is a web-based platform that enables businesses to handle inbound and outbound customer interactions through various channels, including voice, email, chat, and social media. This flexibility enables businesses to hire global talent and operate 24/7.
Speaker: Cognigy and CCT
Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points.
CX Global Media
SEPTEMBER 26, 2017
Many organizations are asking a lot of questions about what they can expect, where to begin, and what the different generations of chatbot technologies are. Going forward, we will be seeing more use cases about how AI is making the contact center agent a more valued organizational asset. “AI How are you keeping pace?
Hodusoft
MARCH 12, 2025
Challenges Financial Institutions Face during Loan Approvals and Debt Recovery What is an AI-Driven Contact Center? Chatbots and Virtual Assistants AI-powered chatbots and virtual assistants provide 24/7 customer support through various channels. Ready to transform your contact center with AI?
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