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Solutions: Start small with strategic AI pilots: Initiate small, clearly defined projects to solve current needs, such as automated call summaries or AI chatbots for frequently asked questions. These could reduce some risks and allow contactcenters to learn how to use AI.
Virtual Assistants and Chatbots Virtual assistants help people and chatbots answer questions. AI-powered virtual assistants and chatbots deliver 24/7 support and they answer frequently asked questions as well as resolve routine inquiries. This reduces frustration and improves queue management and keeps customers happy 4.
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