Remove Chatbots Remove contact center workforce Remove Real estate
article thumbnail

How to Ease the Pain of Scaling Your Contact Center

BlueOcean

This is particularly true if you’re located in a major metro area where real estate prices are sky-high. There’s also the cost of upkeep, both to the facility itself and of your technical infrastructure, where regular upgrades will be necessary to keep your contact center ahead of the curve. Flexibility.

article thumbnail

2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future. 2020, June 25).