Remove Chatbots Remove CRM Remove Self service
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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Whats the Confusion? Lets clear it up.

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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

Responses must be consistent and predictable Customer service deals with the same issues day in and day out. That means a Conversational AI solution for self-service has to deliver consistent, accurate answers every single time, no matter how many different ways the customer phrases the issue.

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Self-Service in the age of AI

Taylor Reach Group

Self-service has been employed for more than 30 years to allow customers to serve themselves. Technology is a tool, and there is a lot of good technology out there that can underpin successful self-service. With proper planning and discipline, you can deliver effective self-service. By Colin Taylor.

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How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

AI-Powered Chatbots Handle routine inquiries instantly. Provide self-service options for customers. Customer Relationship Management (CRM) Systems Store customer data and interaction history. Track and analyze customer trends to improve service. Leverage Technology Implement AI and CRM tools to improve efficiency.

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Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively

ShepHyken

Here are 4 technology solutions to help you manage your customer service more effectively: CRM Software. 2017 looks to be an important year for the four major CRM players (Microsoft, Salesforce, SAP, Oracle) as they continue to innovate their products and compete for market share.

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Amazing Business Radio: Gabe Larsen

ShepHyken

Chatbots have an important role to play. The problem with a lot of today’s chatbots is that they’re not able to connect to a CRM system. It’s crucial in today’s world to position your company in a way that ties your CRM to your channels of communication in order to provide great customer service.

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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.