ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better. Customer advocacy becomes your best friend.

Customer Service 169

Customer Service Customer advocacy Average Handle Time Customer centricity 169

CSM Magazine

MARCH 31, 2020

Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized. When it comes to chatbots, there are generally two types of sentiment in the market amongst customer service leaders. What’s is a chatbot, and why do you need one?

Chatbots 72

Chatbots Contact Center Banking Airlines 72

InGenius

DECEMBER 19, 2019

Not just an exhibitor, we were excited to join our customers in several different presentation tracks and keynote sessions: Revolutionizing Salesforce Phone Integration and the Future of CTI , featuring partner Illuma Labs. Transforming customer experience by simplifying knowledge delivery. Pretty good for 2019!

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

CSM Magazine

NOVEMBER 7, 2018

Investing in AI such as a chatbot on social media to answer common questions or allowing a customer to check their account easily through a mobile app could minimise the amount of unnecessary phone calls. Invest in digital platforms. ” 3.

Telecommunications 221

Telecommunications Customer advocacy Chatbots Accountability 221