Remove Chatbots Remove Customer Care Remove Customer Support
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How AI Transforms Customer Support Into Customer Engagement with Christina McAllister

ShepHyken

What are the common fears among leadership when adopting AI solutions in customer support? How can automation in customer service lead to improved human interaction? Top Takeaways Artificial Intelligence (AI) is becoming a huge part of customer service. It’s about engaging customers.

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5 Top Customer Service Articles for the Week of October 22, 2018

ShepHyken

Facebook Chatbots are the Next Big Thing in Marketing (+5 Chatbot Examples) by Devin Pickell. (G2 G2 Crowd)Facebook may be for social connections between families and friends, but its Messenger platform is home to over 300,000 customer service, marketing, and sales chatbots – and this number isn’t slowing down anytime soon.

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Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

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Amazing Business Radio: Brad Birnbaum

ShepHyken

How to Eliminate Friction and Improve the Customer Support Experience. How can you provide a better experience for the customer and an even better one for the agents? Shep Hyken sits down with Brad Birnbaum, CEO and Co-Founder of Kustomer , to talk about how to understand and know everything about your customer. ?.

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5 Top Customer Service Articles for the Week of August 7, 2017

ShepHyken

It is a way to gain insight from customers and an advantage over your competition. Chatbots: Should you waste your time? Ignite My Company) Although chatbots have been around for a while, within the past year there’s been a surge in interest and usage. My Comment: Chatbots are a hot topic. by Neal Dlin.

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Chatbots in Banking: The New Must-Have in Customer Care

Inbenta

Subsequently, they now understand the importance of automation and 24/7 services that are not only convenient to them, but to their customers. This means seamlessly providing scalable 24/7 customer support on multiple channels and languages. They need intelligent chatbots. In short, chatbots will not replace human agents.

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Strike the Balance Between the Digital Experience and the Human Experience

ShepHyken

If a customer needs support, a chatbot may not have all the answers. The best chatbots have been programmed to understand when it doesn’t have an answer or the customer is confused. For example, I may call to talk to a support rep. The chatbot knew when to flip me over to a live agent.

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