Chatbots Customer Care Interactive Voice Response 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. What Do Customers Value in CX?
3CLogic
APRIL 10, 2025
In fact, nearly 70% of consumers feel confident their issue can be resolved over the phone, compared to one-quarter having the same confidence in chatbots and other digital channels. According to a recent McKinsey study, 57% of customer care leaders anticipate a continued increase in call volumes in the years ahead.
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Fonolo
JULY 5, 2018
A Million People are Using Bank of America’s Chatbot” says the headline in American Banker. From mail-order catalogs to touch-tone IVR to chatbots. They are all answers to the question, “How do we let the customer do more, so that employees do less?” Chatbots are the new star on the horizon.
Fonolo
FEBRUARY 14, 2023
By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care. Consider how IVR systems direct incoming callers to their appropriate channels, all without human intervention. Let’s look at chatbots as an example.
TMP Direct
APRIL 28, 2021
It would include, don’t keep people on hold too long, make a good first impression, speak to your customers like real people, don’t use scripted language, be willing to apologize, take responsibility when something goes wrong, and make sure to end conversations effectively. Technology is now playing a big role in customer service.
TechSee
MARCH 6, 2018
Customer care costs are increasing, agent turnover is growing and customer churn is at its peak. What can they do to increase agent productivity and keep customers happy? With conversational platforms, he enables customers to speak with chatbots and IVR. This contact center needs help fast!
ShepHyken
AUGUST 31, 2018
AI can not only address every mundane customer issue but it can also predict and act almost immediately. Forget IVRs and long wait times. With time, enough data and better algorithms, AI will learn to handle complex tasks, but customer agents will still help customers with complicated matters. Faster reaction time.
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