Blueship Call Center

DECEMBER 19, 2024

In retail, order inquiries, returns, and complaints against customers become the back office of outsourced call centers, thus setting up customer retention and satisfaction. Beyond cost-cutting: Strategic value Although one of the main advantages of outsourcing is cost reduction, there are many other advantages as well.

outsourcing 74

outsourcing Call Center Healthcare Education 74

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Calabrio

APRIL 24, 2025

Chatbots & Voicebots for AI-Driven Self-Service Leveraging conversational AI and Natural Language Processing (NLP), intelligent chatbots and voicebots are transforming self-service. Top Contact Center AI Trends & Use Cases Of course, with all this optimism comes an important question: How will AI achieve all this?

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49