Comm100

NOVEMBER 15, 2022

As well as growing customer base, partnering with digital communication platforms also helps to increase upsell and overall deal size as sales can offer popular digital channels alongside the hero product. This upselling opportunity is made even easier by the unification of every channel. Increase deal size. Reduce churn.

Upselling 98

Upselling Chatbots Customer retention Analytics 98

ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong.

Customer retention 52

Customer retention SaaS Education Feedback 52

Cincom

APRIL 15, 2025

At its core, customer experience management unifies customer interactions across every touchpoint, whether its a website, mobile app, chatbot, or email. Predictive Analytics & Machine Learning Identify customer intent, forecast behaviors, and automate decision-making for highly targeted and relevant interactions.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

VocalCom

JANUARY 22, 2018

According to a survey by Segment, 49% of customers have made impulse purchases upon receiving personalized recommendations. The same survey found that once customers make purchases, they tend to keep their items. 85% of customers claimed to be happy with their impulse purchases, and only 5% of the items were returned.

Personalization 90

Personalization Sales Contact center software Upselling 90

Babelforce

JUNE 17, 2021

Do customers really expect outbound call center services? 6 Kinds of outbound service you could offer today Customer onboarding Proactive customer service Virtual queuing Customer feedback Customer retention automation Access-for-all services Your free guide to contact center automation.

Call Center 97

Call Center Customer retention Contact Center voip 97

CCNG

OCTOBER 19, 2022

(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Solvvy uses persona-based routing to use the information you already know about a customer or prospect to serve them solutions and content personalized specifically to them. Check it out!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Transparent BPO

JUNE 19, 2019

It’s no surprise to anyone in the contact center industry that customer expectations of service have changed thanks to advancements in technology , such as artificial intelligence, chatbots, and automation. New customers don’t spend as much as current customers, at least not a first. Loss of brand credibility.

outsourcing 95

outsourcing Call Center Contact Center Customer retention 95

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Resolving customer escalations or problems. Administering customer satisfaction surveys. Reminding customers to renew subscriptions. Making upsell offers. Live chat and chatbots.

B2B 122

B2B Journey mapping SaaS Upselling 122

Outsource Consultants

APRIL 9, 2025

From predictive analytics and multilingual NLP chatbots to data-enriched personalization, these call centers are setting new standards for global customer experience. Chatbots equipped with Natural Language Processing (NLP) now handle a significant portion of routine customer inquiries.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Netomi

FEBRUARY 21, 2024

One such innovation that has gained considerable momentum is the use of chatbots. As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance. Chatbots have evolved significantly since the early days of simple automated responses.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Kayako

APRIL 1, 2022

Best practices for integrating automation into eCommerce customer service include: Use automation to reach out to struggling customers. For example, use a chatbot that detects when a customer has a hard time logging in or with a payment portal.

Sales 112

Sales Upselling Personalization Chatbots 112

Blueship Call Center

JANUARY 27, 2025

Customers who have positive interactions with a brand are more likely to make repeat purchases and recommend the brand to others. Increased Sales : Satisfied customers are more likely to buy additional products or services. Customer Retention : Retaining existing customers is more cost-effective than acquiring new ones.

Call Center 40

Call Center Customer Experience Brand ambassadors Technical Support 40

Lumoa

APRIL 4, 2023

Loyalty’s main benefit is the opportunity to upsell. It’s much easier to sell extra features, products, or services to a customer who’s already familiar with your business. Adding upsells to your business’s offerings can significantly increase revenue by 10-30%.

Upselling 78

Upselling Feedback Personalization Chatbots 78

Totango

JUNE 4, 2021

Another way to apply personalization to engagement is to offer customers promotions based on their history, needs and behaviors. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue.

B2C 63

B2C Upselling Journey mapping B2B 63

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Live chat and chatbot conversations. Customer satisfaction and feedback surveys. Upsell purchases.

SaaS 113

SaaS Journey mapping B2B Upselling 113

CustomerSuccessBox

JULY 19, 2021

What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. Hence, Customer Success Management together with a solid strategy results in a decreased customer churn, increased upsell opportunities, and renewals. Source: Forbes.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

Global Response

FEBRUARY 26, 2024

Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. And by increasing customer retention by a mere 5%, companies raise their profits between 25% and 95%.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Outsource Consultants

JANUARY 8, 2025

These might include customer satisfaction scores, first call resolution rates, average handling time, and cost per interaction. A comprehensive cost-benefit analysis should factor in both direct costs (such as per-call or per-agent fees) and indirect benefits (like improved customer retention or increased sales through upselling).

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Nicereply

JUNE 19, 2023

Keep an omnichannel customer experience To provide a successful customer experience, it is important to have a strong omni-channel presence that reaches customers across all internet channels. Hiring knowledgeable customer support representatives can further enhance the customer experience.

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

Hodusoft

MARCH 5, 2025

Customer Retention Challenges When visitors abandon their carts due to miscommunication, poor CX, lack of trust, or any other major fault from the side of an e-commerce company, they are more likely to go for good. It feels like snatching defeat from the jaws of victory. Which one would give you better insights?

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Outsource Consultants

JANUARY 21, 2025

Cutting-Edge Technology Access E-commerce call centers invest heavily in advanced customer service technologies. These include AI-powered chatbots, predictive analytics, and omnichannel communication platforms. A study found that 70% of companies consider further investment in cloud computing for their customer service operations.

outsourcing 67

outsourcing Call Center Brand ambassadors Consulting 67

Hodusoft

OCTOBER 19, 2022

Therefore, financial businesses must enhance their self-service capabilities to meet customer expectations. By implementing IVR systems and chatbots, and creating content around common customer issues. contact center software usually comes with a multi-level IVR system and chatbot features.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Method:CRM

AUGUST 25, 2022

You can fulfill customer expectations by having a customer support team standby for night shifts or a chatbot to field questions. Text-based customer support. 72% of customers aged 18 to 64 think text-based customer service improves their experience. . Customer service with empathy.

CRM 52

CRM Chatbots Self service Customer retention 52

JivoChat

AUGUST 18, 2021

Businesses that seek to improve customer experience (CX) are poised for success. This kind of customer-centric mentality can drive new business, boost customer retention rates, and create new benchmarks for goals. Customer experience comes into play along each step of the customer journey.

Customer Experience 52

Customer Experience Chatbots Customer retention Feedback 52

ROI CX Solutions

DECEMBER 6, 2024

Improving customer experience (CX) with AI One handy AI call center solution that has received a lot of attention is the introduction of smarter AI chatbots. AI chatbots, virtual assistants, and similar technologies provide an easy way to manage high call volumes.

Contact Center 52

Contact Center call center solutions Call Center Chatbots 52

Outsource Consultants

JANUARY 27, 2025

Outsourcing to a Philippine call center enabled rapid scalability, resulting in a 40% reduction in average handle time and a 35% increase in positive customer feedback. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

JivoChat

APRIL 8, 2021

The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Key features: Chatbot widget.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

Global Response

MARCH 13, 2024

Omnichannel support: CX outsourcing companies provide integrated support across digital and traditional channels, ensuring a consistent and cohesive customer experience. Customer retention and loyalty programs : Outsourcing providers design and manage customer retention strategies to increase customer loyalty and reduce churn.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Outsource Consultants

APRIL 2, 2025

Advanced Technology Integration The technological capabilities of a call center can dramatically enhance or hinder your customer service experience. Centers that utilize AI-powered chatbots, advanced IVR systems, and omnichannel support platforms often see significant improvements in their performance metrics.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Comm100

FEBRUARY 5, 2018

When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. It also gives companies the opportunity to upsell products, and convert leads.

CRM 68

CRM Marketing Multichannel Self service 68

JustCall

MARCH 28, 2023

This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of. As messaging tickets continue to rise across live chat platforms, businesses should strategically deploy chatbots on channels where their target audience is most active.

Customer Service 52

Customer Service Chatbots Analytics Advertising 52

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue. For more details, learn about our offerings here: [link].

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

Hodusoft

DECEMBER 16, 2022

AI plays a vital role in uplifting customer experience Implementing AI in call center technologies has unlocked new opportunities for efficient business communication operations. Over 30% of customers believe that chatbots and virtual assistants simplify their query resolution process.

Call Center 52

Call Center Technology call center software virtual call center 52

Noble Systems

OCTOBER 17, 2019

All of this data is then available to contact center agents and others throughout the company so that customers’ questions and issues can be addressed more expeditiously. Some of the benefits of omnichannel include, improving: Customer satisfaction/experience. Customer service. Customer retention. Cost reduction.

Self service 57

Self service Gamification Contact Center Interactive Voice Response 57