Remove Chatbots Remove Customer Support Remove Scripts
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Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?

ShepHyken

Accessibility is the commitment of brands to deliver experiences and customer contact in a holistic process that harnesses both customer communication methods and the understanding that each of your on-demand customers is a (drumroll) human. Chatbots and live chat for the on-demand consumer. Enter live chat.

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Guest Blog: Customer Support Chatbots ? Striking The Right Balance

ShepHyken

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Think of it as a telephonic IVRS analog for customer support.

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Live Chat vs Chatbots: What You Need to Know

ProProfs Blog

They are aware that organizations use tools like live chat software , ticketing systems, and online repositories to make the support process seamless. When it comes to instant support, we think of live chat and chatbots. They both have resulted in more sales, revenue, and a boost in customer loyalty. Chatbot Pros.

Chatbots 140
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Customer Support Outsourcing for Seasonal Businesses

OctopusTech

Customer support Outsourcing is one of the major challenges that seasonal businesses suffer each peak season. Thus, the easiest way to manage a quantum of customer queries is Customer Service Outsourcing to a reliable BPO. You may also look for a change in company for your Customer Support Outsourcing services.

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Live Chat: To script or not to script

RapportBoost

Chat scripts are a handy tool, especially for chat agents who find themselves often responding to related customer inquiries. Chat scripts, or canned responses, help companies ensure quality control, implement precise language for optimal results, and increase customer happiness.

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How AI Can Be Used in Customer Services

CSM Magazine

AI-powered tools, such as virtual receptionists and automated scripts with AI voices, are becoming common. These technologies help businesses handle customer queries quickly and accurately, improving customer satisfaction. Companies using AI-powered call centers report faster resolution times and improved customer satisfaction.

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5 Top Customer Service Articles For the Week of April 2, 2018

ShepHyken

My Comment: Here’s a short, but excellent, article on the right way to do a customer survey – at the right time, the right length, the right questions, and how to use the results. Sales & Happy People, Guaranteed: Customer Support That Works by Lightricks. Do you want happier customers? Yes and yes!)