Top 5 Customer Service & CX Articles for Week of August 26, 2024
ShepHyken
AUGUST 25, 2024
A recent high-profile case – as reported in CX Today – saw McDonalds discontinuing its AI drive-thru ordering experiment after viral TikTok videos highlighted its failures. My Comment: A self-service (digital) customer service solution shouldn’t take away from a customer’s good experience with a company or brand.
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