REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Why chatbots are important for lead generation? Source: Drift.

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Chatbots Education Real estate Sales 119

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. Save your configuration.

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Chatbots APIs Self service Contact Center 129

Inbenta

JUNE 19, 2020

What is a transactional chatbot? Source: Chatbot Magazine). A transactional chatbot acts as an agent on behalf of humans and interacts with external systems in order to accomplish a specific action. How does a transactional chatbot work? Transactional chatbot use cases.

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Chatbots Banking Technology 96

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

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Customer Service Chatbots Omni-channel support Self service 52

Comm100

DECEMBER 7, 2022

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service. Automate time-consuming & repetitive requests.

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Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. Similarly, many organizations adopt chatbots to handle the basic, low-value queries.

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Chatbots Customer Service Wait times Sales 98

Inbenta

OCTOBER 30, 2024

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Schedule a demo 3. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

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Healthcare Chatbots Virtual Agent Banking 52

Comm100

JULY 6, 2021

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. But what if a chatbot was free, didn’t need any technical skill to create, and required almost no maintenance? The post 4 Ways Small Businesses Use Free Chatbots to Drive Sales appeared first on Comm100.

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Chatbots Sales Customer Support Customer Service 105

kommunicate

JUNE 18, 2022

These were the exact words used by Sundar Pichai in 2018 in his demo of Google Duplex, an AI-powered voice agent that is an added feature to Google Assistant. The post 5 Ways AI Chatbots are Changing the USA Healthcare Industry appeared first on Kommunicate Blog. Sure enough, fast forward to four years later, [.].

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Healthcare Chatbots 98

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. These common queries are an excellent opportunity to introduce chatbots.

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Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. Not only are chatbots convenient, but they’re also quickly becoming necessary thanks to their ability to provide customers with 24/7 service. Step 1 – What are your goals?

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Chatbots Customer Service CRM Wait times 97

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.

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Chatbots Customer Service Wait times Technical Support 97

Inbenta

JULY 18, 2021

The trough of disillusionment sounds incredibly ominous but it is arguably the situation even the best chatbots currently finds themselves in. Current chatbots cannot yet cater for our every need (like Samantha in the film Her) but it is arguably the most effective way to interact with customers by discovering their intentions.

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Chatbots Customer Experience Airlines Self service 98

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

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Chatbots Consulting Consulting Virtual Agent 98

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. Many organizations are asking a lot of questions about what they can expect, where to begin, and what the different generations of chatbot technologies are. Click to Tweet.

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AWS Machine Learning

FEBRUARY 14, 2023

When the user signs in to an Amazon Lex chatbot, user context information can be derived from Amazon Cognito. The Amazon Lex chatbot can be integrated into Amazon Kendra using a direct integration or via an AWS Lambda function. Users will rely on Amazon Cognito to authenticate and gain access to the Amazon Lex chatbot user interface.

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Chatbots APIs Construction Education 98

Comm100

OCTOBER 13, 2024

AI-powered chatbots have helped reduce customer service response times by 50% in the iGaming industry in the past year alone, according to Zipdo. AI-powered chatbots have helped reduce customer service response times by 50% in the iGaming industry in the past year alone, according to Zipdo. Request a demo today.

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Self service Chatbots Wait times Personalization 52

Comm100

FEBRUARY 17, 2025

Many still think of AI as just a super-advanced chatbot! Instead of navigating through multiple pages or interpreting complex data, they can simply use the AI chatbot and ask, “Who is [my team] playing next?” Get a Personalized Demo Discover how Comm100s AI-powered solutions can transform your customer experience.

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Chatbots Engineering Personalization Coaching 52

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. A short demo to showcase the JumpStartOpenChatKitShell is shown in the following video.

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Chatbots Scripts APIs Feedback 98

Inbenta

DECEMBER 28, 2024

Schedule a demo How do you use Learn across your different platforms? The first one is a public-facing site that’s accessible to everybody and incorporates over 65 of our digital demos, videos and learning modules. So 68% of customers find our demos helpful or very helpful at explaining the online process.

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Inbenta

OCTOBER 30, 2024

From a customer perspective, self-service options represent a major convenience, getting them answers whenever, wherever, faster.   Resolving Customer Questions, Requests with AI     Natural language AI-powered customer service tools such as chatbots, enhanced search features, FAQs and more give customers direct and convenient help.

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Solvvy

MARCH 22, 2022

Thinking of implementing a chatbot but not sure where to begin? Solvvy’s Customer Success Director Jesse Brightman helps businesses identify chatbot implementation strategies that work best for them. Q: First things first: Who within a company should be involved in chatbot implementation?

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Comm100

FEBRUARY 11, 2025

They dont force you to call a single phone number during business hours; they offer live chat, AI chatbots tailored for higher education , mobile apps, and self-service portals. But with AI chatbots, students can get answers immediately. At Comm100, weve seen firsthand how AI-powered chatbots are transforming student support.

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Chatbots Education Banking Self service 52

TechSee

MARCH 1, 2021

Co-browsing and screen sharing allow customer service reps to see and interact with a customer’s browser, App or screen in real time, making it easy to guide them through online processes, webforms, transactions or demos. So, do you want fries with that?

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Sales Technology Customer Service Chatbots 124

Calabrio

MARCH 11, 2025

Analyze and boost chatbot performance, too While we’ve focused on contact center quality assurance best practices that enhance the human interactions at the heart of your service operation, your QA program also can’t afford to overlook improvements to virtual agent interactions.

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Best practices Contact Center Chatbots Call Center 52

Inbenta

OCTOBER 30, 2024

The Spectrum of Self-Service Solutions Digital self-service can take various forms, including chatbots , dynamic FAQs , and semantic search engines. The goal is to create a cohesive ecosystem where users can effortlessly interact with your services, whether it’s through a callbot in the morning or a chatbot in the evening.

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Self service Chatbots Engineering Technology 52

OctopusTech

AUGUST 27, 2022

Chatbot Vs. Live Chat: Which is best for your business? With the emergence of chatbots and live chats, various companies are finding innovative ways in building strong bonds with customers. With the emergence of chatbots and live chats, various companies are finding innovative ways in building strong bonds with customers.

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Chatbots Finance Healthcare Personalization 62

AWS Machine Learning

FEBRUARY 18, 2025

For this solution, AWS Glue and Apache Spark handled data transformations from these logs and other data sources to improve the chatbots accuracy and cost efficiency. The trace can be reviewed and examined by the user to make sure that the correct tools are invoked and the correct documents are retrieved by the LLM chatbot.

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APIs Engineering Metrics Big data 73

Solvvy

SEPTEMBER 20, 2022

Complementing your team with chatbots for customer service can help you meet the increased demand and execute a strategy that resolves issues faster and results in happier customers cost-effectively. What is a Customer Service Chatbot? However, chatbots don’t require customers to ask a question in a particular way.

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Chatbots Metrics Customer Support Customer Service 62

Hodusoft

OCTOBER 17, 2024

Chatbots Chatbots are AI-powered tools engineered to communicate like humans. NLP helps in creating more intuitive chatbots and voice assistants that can understand and respond to customer queries effectively. AI-driven chatbots provide instant responses. Ask for a Free demo! Here are some of those: 1.

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Call Center Customer Service Contact center software Chatbots 52

SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

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Virtual Agent Chatbots Self service Banking 89

Hodusoft

MARCH 12, 2025

Chatbots and Virtual Assistants AI-powered chatbots and virtual assistants provide 24/7 customer support through various channels. Ask for a Free demo! ML helps in analyzing past customer behavior and predicting future actions or needs. They can help human agents by providing suggestions or information during live chats.

Contact Center 52

Contact Center Banking Finance contact center solutions 52

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. We use Streamlit for the sample demo application UI.

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APIs Chatbots Engineering Best practices 123

Calabrio

FEBRUARY 27, 2025

By leveraging chatbot technology and other self-service options to automate simple inquiries and provide readily available information, you cater to customer needs while optimizing your contact center’s resources. Book a demo to see how these tools can help you increase contact center productivity in 2025 and beyond.

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Call Center Metrics Gamification Contact Center 52

Hodusoft

MARCH 26, 2025

That’s because low-end chatbots and automated response systems cannot provide personalized service. AI-Powered Chatbots and Automated Tools The availability of 24/7 customer service is a basic thing for e-commerce companies. Take Your Customer Support to the Next Level with HoduSoft Ask for a Free demo!

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Contact Center Contact center software Interactive Voice Response contact center solutions 52

Solvvy

JUNE 22, 2022

Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Although some chatbots are rules-based and only enable users to click a button and choose from predefined options, other solutions are AI chatbots. What is Conversational AI? Works around the clock.

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Chatbots Banking Self service Finance 119

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

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