Inbenta

APRIL 22, 2021

In a world driven by the culture of immediacy and self-service, the provision of fast, high-quality responses to every request from customers and interested parties, all while reducing direct service contact, has become critical. To do so, chatbots are your best friend – but, not all chatbots are built the same.

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Chatbots Enterprise Technology Self service 98

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. To assist those who may be starting with a blank canvas, Amazon Lex provides the Amazon Lex automated chatbot designer.

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Comm100

DECEMBER 7, 2022

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service.

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Inbenta

OCTOBER 30, 2024

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Schedule a demo 3. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

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Inbenta

DECEMBER 7, 2017

As artificial intelligence moves out of its winter we are encountering confusion over what to call the intelligent computer programs that communicate with us – chatbot or virtual assistant. Are chatbots and virtual assistants the same? Chatbot is by far the more popular term according to Google Trends.

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Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. Reducing repetitive work. Offering 24/7 support.

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Inbenta

JULY 18, 2021

The trough of disillusionment sounds incredibly ominous but it is arguably the situation even the best chatbots currently finds themselves in. Current chatbots cannot yet cater for our every need (like Samantha in the film Her) but it is arguably the most effective way to interact with customers by discovering their intentions.

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Inbenta

OCTOBER 30, 2024

By answering the most common questions with AI-enabled self-service tools, leaders give their agents more time to deal with complex customer service issues. Ready to take your customer service to the next level? Contact our AI experts to get started today.

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Inbenta

OCTOBER 30, 2024

Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments. This trend underscores the need for effective self-service solutions to satisfy consumers’ growing appetite for autonomy and speed.

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Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

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SmartAction

OCTOBER 27, 2021

When it comes to conversing with artificial intelligence, we tend to mold our replies in a way that allows a voice bot or chatbot the ability to interpret what we mean while sacrificing the way we would typically speak. Check out our live demo below! The post What’s the Latest in Conversational AI Self-Service for Voice and Chat?

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Self service Virtual Agent Chatbots Technology 76

Netomi

JANUARY 13, 2022

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Why look at chatbots at all? Why look at chatbots at all? Questions to Ask In Your Chatbot Demo.

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Comm100

FEBRUARY 11, 2025

They dont force you to call a single phone number during business hours; they offer live chat, AI chatbots tailored for higher education , mobile apps, and self-service portals. Probably never, because self-service tools make it easy to get answers without waiting on hold. The best part?

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Creative Virtual

JANUARY 12, 2021

Having innovation at the heart of our company culture at Creative Virtual has served the company well, but only because we innovate with the objective of delivering products and services that genuinely help our customers meet their goals in increasingly better ways. Most companies use chatbots as a way to manage customer support.

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Aspect

JANUARY 25, 2021

We recently announced the general availability of Aspect® CXP 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand. CXP 20 includes a modernization of self-service solutions by enabling voicebots on the platform.

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Self service APIs Chatbots Engineering 118

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

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TechSee

MARCH 1, 2021

The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. Conversational AI customer service platforms – known as virtual assistants or chatbots – represent a promising technology for driving revenue.

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Inbenta

OCTOBER 30, 2024

BOOK A DEMO   So what are the benefits of knowledge management? Offered externally as a self-service portal (such as FAQs), a KMS lets customers help themselves when they need assistance with simple issues instead of requiring them to contact a support team. All these situations are inevitable.

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Calltools

SEPTEMBER 6, 2023

Utilizing self-service options can help save your agents’ time and provide a better experience for your customers. 5 Types of Self-Service Options Self-service options allow customers to find answers to their questions or concerns without having to speak with a live agent.

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Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Gives customers a self-service option. Some people simply prefer self-service.

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Chatbots Banking Self service Finance 119

SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

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Virtual Agent Chatbots Self service Banking 89

Calabrio

MARCH 11, 2025

Build a better internal knowledge base A knowledge base serves as a central repository of information for your team and includes how-to guides, frequently asked questions, and troubleshooting help, which encourages self-service. Track key chatbot performance metrics such as resolution rates, customer sentiment, and escalation rates.

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Solvvy

MARCH 22, 2022

Thinking of implementing a chatbot but not sure where to begin? Solvvy’s Customer Success Director Jesse Brightman helps businesses identify chatbot implementation strategies that work best for them. Q: First things first: Who within a company should be involved in chatbot implementation?

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Creative Virtual

MAY 28, 2020

Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents. Can’t attend the live event?

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Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. They also give organisations the opportunity to get self-service projects both deployed and performing well quickly.

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Solvvy

SEPTEMBER 20, 2022

With more people using apps, web-based services, and fintech solutions, businesses must overcome the challenge of providing the best possible customer service to these new customers. What is a Customer Service Chatbot? However, chatbots don’t require customers to ask a question in a particular way.

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Chatbots Metrics Customer Support Customer Service 62

AWS Machine Learning

JULY 29, 2022

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.

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Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service. Comprehensive Workforce Optimization.

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APIs Self service SaaS Enterprise 107

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). AI-enhanced chatbots and virtual agents empower employees to self-serve when and where they need support.

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Balto

JULY 8, 2022

Today’s consumers demand customer service that’s available anywhere and at any time. Customer experiences are increasingly omnichannel, with a variety of interaction channels including chatbots, SMS, messaging, and more. When self-service fails, these customers are more likely to want to talk to a live agent. …

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Chatbots Self service Contact Center Coaching 97

Creative Virtual

FEBRUARY 7, 2023

For nearly a decade now, we’ve talked about our virtual agents and chatbots delivering a personalized self-service experience – with no marketing spin required! It’s not just personalized because the user is greeted by name or is presented with relevant information based on the webpage from which the chatbot was launched.

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bold360 Blog

FEBRUARY 6, 2019

Instead of trying to gain back control of the buying journey with data capture forms, intrusive pop-up chat windows, and gated content—all of which can be major turnoffs to prospects—B2B marketers need give buyers want they want: an easy, engaging self-service experience.

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Hodusoft

OCTOBER 17, 2024

Chatbots Chatbots are AI-powered tools engineered to communicate like humans. NLP helps in creating more intuitive chatbots and voice assistants that can understand and respond to customer queries effectively. AI-driven chatbots provide instant responses. Ask for a Free demo! Here are some of those: 1.

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ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service? How do you create one?

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Calabrio

MARCH 25, 2025

Empower Agents with Self-Service Insights Complement self-scheduling with accessible, self-service performance reporting that empowers agents without requiring data expertise. Add Improved Customer Self-Service to the Mix, Too Reduce call volumes and empower customers by providing robust self-service options.

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TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. “Show rather than verbally describe” lays the groundwork for advanced use cases like visual self-service.

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NobelBiz

FEBRUARY 15, 2023

Nowadays, with the advent of technology, customers have multiple channels to interact with businesses that include self-service options like voice-enabled assistants, online portals, and mobile apps. As a result, self-service is becoming a cornerstone of customer experience in contact centers.

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