SmartAction

MARCH 18, 2019

These omnichannel solutions are known as AI-powered virtual agents. What is an AI-powered virtual agent? At the most basic level, an AI-powered virtual agent can do many things that a live agent can do. By doing so, companies upskill their live agents to do only what a human should do.

Virtual Agent 69

Virtual Agent Interactive Voice Response Contact Center Chatbots 69

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Interactive Voice Response Average Handle Time 72

UJET

DECEMBER 10, 2020

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

Virtual Agent 72

Virtual Agent Customer Service Interactive Voice Response Average Handle Time 72

Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines. Only time will tell.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

Creative Virtual

NOVEMBER 28, 2019

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. Another organisation is using our natural language processing (NLP) capabilities to enhance their agent desktop.

Virtual Agent 52

Virtual Agent Technology Average Handle Time Chatbots 52

Calabrio

MARCH 11, 2025

Analyze and boost chatbot performance, too While we’ve focused on contact center quality assurance best practices that enhance the human interactions at the heart of your service operation, your QA program also can’t afford to overlook improvements to virtual agent interactions.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

Calabrio

MARCH 31, 2025

Generative AI vs. Traditional AI This ability to generate novel contentwhether its a chatbots uncanny responses, top-notch software code, or even molecular structures is what makes the technology so promising in customer service and far beyond. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Creative Virtual

SEPTEMBER 22, 2022

Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. The virtual agents of today are certainly not the same as those I was working on 20 years ago. Most recently, the industry has adopted the name of ‘conversational AI’.

Chatbots 52

Chatbots Virtual Agent Engineering Technology 52

SmartAction

OCTOBER 27, 2021

When it comes to conversing with artificial intelligence, we tend to mold our replies in a way that allows a voice bot or chatbot the ability to interpret what we mean while sacrificing the way we would typically speak. Say goodbye to the days of speaking to an AI virtual agent that doesn’t comprehend in natural language!

Self service 76

Self service Virtual Agent Chatbots Technology 76

NobelBiz

APRIL 30, 2024

It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers. For every second that chatbots can shave off average call center handling times, call centers can save as much as $1 million in annual customer service costs.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers. For every second that chatbots can shave off average call center handling times, call centers can save as much as $1 million in annual customer service costs.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

ConvergeOne

DECEMBER 6, 2022

The most recognizable form of automation is the front-end intelligent virtual agent. Better known as chatbots, these interceptors and dealers of information rely on a database of resources to help customers find answers and make decisions. The bottom line: our chatbot does not feel like a chatbot.

Chatbots 95

Chatbots Virtual Agent Customer centricity Personalization 95

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

SmartAction

NOVEMBER 22, 2023

Conversational AI technology over the phone goes beyond chatbots to leverage the power of voice and offer a more personal experience. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. All of which increase profitability.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

AWS Machine Learning

SEPTEMBER 29, 2022

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.

Virtual Agent 82

Virtual Agent Call flow Interactive Voice Response Contact Center 82

SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Creative Virtual

JANUARY 17, 2023

Chatbots and conversational AI have been gaining acceptance as essential pieces of successful customer service and employee support strategies. Unfortunately, as adoption of this technology is increasing so is the oversaturation of the market with poor performing chatbot products. By Chris Ezekiel, Founder & CEO.

Chatbots 52

Chatbots Self service Virtual Agent CRM 52

SmartAction

NOVEMBER 30, 2021

The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context. Add capabilities for the virtual agent to find a room near a pool at each resort.

Virtual Agent 84

Virtual Agent Interactive Voice Response Contact Center Customer Experience 84

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 109

Chatbots Enterprise Scripts Virtual Agent 109

SmartAction

NOVEMBER 1, 2023

The customer connects with an AI-powered virtual agent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents. Our virtual agents can solve 80% to 90% of customer problems. Request a demo now.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. How a Rapid Response Virtual Agent Works. For a live demo, visit [link].

Virtual Agent 57

Virtual Agent Contact Center Healthcare Government 57

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

SmartAction

MARCH 7, 2023

Discover why we’re the top-rated Virtual Customer Assistant solution on Gartner Peer Insights and have been named “The Leader in AI-enhanced Self-Service,” by Frost & Sullivan. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. If all you plan to build is a chatbot and nothing else, you’re likely okay to go down the DIY route. We’ve never done an integration without this.

Virtual Agent 88

Virtual Agent Self service outsourcing Call flow 88

AWS Machine Learning

JUNE 8, 2022

Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. Uneeq is an AWS Partner that specializes in developing animated visualizations of these voice bots and virtual agents, called. Overview of solution.

APIs 97

APIs Telecommunications Chatbots Accountability 97

Inbenta

AUGUST 23, 2024

Instead of long wait times, virtual agents can guide customers instantly and autonomously, answering questions and providing support without the need for a human on the other end. An AI-powered chatbot can make the whole customer journey smoother, from navigating coverage details to filing claims.

Virtual Agent 52

Virtual Agent Engineering Chatbots Advertising 52

Netomi

OCTOBER 25, 2021

The Zendesk marketplace has over 1,250 apps and out-of-the-box integrations including Zendesk chatbots to automate conversations, productivity tools, time tracking, collaboration and customer surveys. Companies are turning to sophisticated AI-powered chatbots to further enhance their customer service experience. Ticket Dispatch .

Chatbots 85

Chatbots Enterprise Virtual Agent Self service 85

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

Creative Virtual

OCTOBER 9, 2020

So, if you have, for example, a chatbot on your website, users can use the voice capabilities of their mobile device to ask their question. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. You don’t have to consider anything.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

JULY 1, 2021

Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. I’m very pleased to report that Creative Virtual is stepping forward to lead the way in removing this shroud of mystery around conversational AI pricing.

Enterprise 52

Enterprise Virtual Agent Chatbots Consulting 52

Creative Virtual

APRIL 9, 2020

So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). By Chris Ezekiel, Founder & CEO.

Self service 52

Self service Virtual Agent Chatbots Entertainment 52

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. There are lots of published statistics and success stories that prove the business value of this technology.

Self service 52

Self service Virtual Agent Chatbots Government 52

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Creative Virtual

SEPTEMBER 7, 2022

Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents. And then request a personalised demo here to discuss how V-Person can help improve your customer and employee experiences with an expert member of our team.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52