Inbenta

APRIL 29, 2020

Depending on the context in which the chatbot project takes place, and therefore its scope of action, its implementation may take more or less time. Indeed, the development of a chatbot implies creating new jobs such as the one of Botmaster for example. How long does it take to deploy an AI chatbot? Let’s see what these can be.

Chatbots 140

Chatbots APIs Construction Best practices 140

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. A chatbot could do that before your team even gets notified.

Chatbots 144

Chatbots Self service Technology Education 144

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 129

Chatbots Engineering APIs Technology 129

kommunicate

JULY 25, 2023

The post Transform any PDF or Document into a Chatbot in Just 5 minutes with ChatGPT appeared first on Kommunicate Blog. Like, for instance, writing entire novels and poems. Programmers have been using ChatGPT to write code. The world of Artificial Intelligence has not been the same since [.]

Chatbots 95

Chatbots 95

AWS Machine Learning

APRIL 26, 2024

Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock. With this new capability, you can securely ask questions on single documents, without the overhead of setting up a vector database or ingesting data, making it effortless for businesses to use their enterprise data.

APIs 127

APIs Enterprise Chatbots Engineering 127

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. This includes a one-time processing of PDF documents. The steps are as follows: The user uploads documents to the application.

Government 129

Government Healthcare Construction Engineering 129

AWS Machine Learning

OCTOBER 24, 2024

Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases. Document ingestion In a RAG architecture, documents are often stored in a vector store.

Chatbots 89

Chatbots Metrics Scripts APIs 89

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 101

Sales Accountability APIs CRM 101

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Chatbots 122

Chatbots APIs Engineering Enterprise 122

AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. Users of the chatbot interact with Amazon Lex through the web client UI, Amazon Alexa , or Amazon Connect.

Chatbots 127

Chatbots Banking APIs Enterprise 127

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 126

Analytics APIs Engineering Construction 126

TeleDirect

JANUARY 20, 2025

These centers now utilize AI-driven tools to manage routine inquiries through chatbots powered by natural language processing (NLP). Artificial Intelligence and Automation Artificial intelligence (AI) has transitioned from a supporting role to a central pillar in US-based call center operations.

Call Center 118

Call Center Big data call center workforce Technical Support 118

AWS Machine Learning

JANUARY 14, 2025

The documents uploaded to the knowledge base on the rack might be private and sensitive documents, so they wont be transferred to the AWS Region and will remain completely local on the Outpost rack. This vector database will store the vector representations of your documents, serving as a key component of your local Knowledge Base.

APIs 97

APIs Chatbots Enterprise Healthcare 97

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Their training on predominantly generalized data diminishes their efficacy in domain-specific tasks.

Engineering 121

Engineering Chatbots APIs Benchmark 121

AWS Machine Learning

MARCH 6, 2025

Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents. LangChain is primarily used for building chatbots, question-answering systems, and other AI-driven applications that require complex language processing capabilities. This blog post focuses on using its Observability / Evaluation modules.

Metrics 99

Metrics Enterprise APIs Engineering 99

Inbenta

JUNE 19, 2020

What is a transactional chatbot? Source: Chatbot Magazine). A transactional chatbot acts as an agent on behalf of humans and interacts with external systems in order to accomplish a specific action. How does a transactional chatbot work? Transactional chatbot use cases.

Chatbots 96

Chatbots Banking Technology 96

ShepHyken

MARCH 5, 2018

Customer Service Chatbots Help Reduce Product Returns by Lisa Kosan. This year, chatbots helped address that issue. My Comment: Over the past couple of years, chatbots have made incredible progress. My Comment: Over the past couple of years, chatbots have made incredible progress.

Customer Service 202

Customer Service Chatbots Contact Center Marketing 202

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 96

Chatbots APIs Construction Education 96

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing.

Chatbots 123

Chatbots APIs Self service Contact Center 123

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Interactive Voice Response Customer Service APIs 94

AWS Machine Learning

FEBRUARY 14, 2024

Retail – Prompt engineering can help retailers implement chatbots to address common customer requests like queries about order status, returns, payments, and more, using natural language interactions. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 138

Engineering Chatbots Accountability Enterprise 138

CCNG

DECEMBER 6, 2020

Finally, we asked about what people are planning to add in the near future. Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Knowledge bases enable you to chunk your documents in smaller segments to make it straightforward for you to process large documents. Create a knowledge base. Choose Next.

Chatbots 118

Chatbots Entertainment APIs Advertising 118

CSM Magazine

NOVEMBER 26, 2024

Borrowers can even upload required documents directly to the portal, which speeds up the approval process and eliminates the need for physical copies. Artificial Intelligence and Chatbots Artificial intelligence (AI) and chatbots are improving customer service by providing instant support and answering common questions.

Technology 52

Technology Customer Service Real estate Chatbots 52

AWS Machine Learning

NOVEMBER 15, 2024

This centralized system consolidates a wide range of data sources, including detailed reports, FAQs, and technical documents. The system integrates structured data, such as tables containing product properties and specifications, with unstructured text documents that provide in-depth product descriptions and usage guidelines.

APIs 118

APIs Engineering Chatbots Construction 118

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. In addition to the aforementioned fine-tuning, GPT-NeoXT-Chat-Base-20B-v0.16

Chatbots 97

Chatbots Scripts APIs Feedback 97

Inbenta

MARCH 25, 2020

My company would like to set up an AI chatbot. Retrieval of personal information/documents; Increase conversion rate. For example: reducing the volume of incoming emails by 20 to 30%, top 5 themes handled by the bot, number of quotes generated thanks to the chatbot. Structure your AI chatbot team and assign them missions.

Chatbots 89

Chatbots Self service Analytics Metrics 89

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user.

Chatbots 100

Chatbots Construction Best practices APIs 100

ShepHyken

MAY 3, 2019

As has been widely documented, the balance of power in today’s marketplace has shifted away from the town square and to the customer. For instance, the most effective chatbots are programmed to recognize when a customer is struggling and to effortlessly deliver that customer to a live customer service agent.

Chatbots 299

Chatbots Customer Experience Marketing Customer Support 299

Inbenta

OCTOBER 30, 2024

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

Healthcare 52

Healthcare Chatbots Virtual Agent Banking 52

CSM Magazine

NOVEMBER 15, 2024

With its easy-to-use editor and customizable templates, you can ensure consistency and clarity in your support documentation. Document360 Document360 is a user-friendly knowledge base software designed for creating detailed documentation with ease. Its integration with chatbots ensures customers receive instant support.

Customer Service 52

Customer Service Chatbots Self service Enterprise 52

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. Chatbots can answer questions 24/7, allowing customers to receive instant responses, even outside of regular business hours.

Customer Service 52

Customer Service Self service Chatbots Morale 52

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 133

APIs Chatbots Metrics Education 133

ROI CX Solutions

JANUARY 8, 2025

AI tools can strengthen CX and boost productivity: More sophisticated chatbots, live coaching for agents, and automated summaries, when used responsibly, can elevate both customer experience and agent productivity. As such, there was a limit to just how natural and conversational a “conversation” with these chatbots could be.

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

Global Response

JANUARY 8, 2025

AI providing potential boosts in CX and productivity: AI-powered tools like chatbots, agent assist, and post-call documentation can provide major improvements to the customer experience and agent productivity when used responsibly.

Call Center 62

Call Center Interactive Voice Response Contact Center Self service 62