Chatbots eBook Virtual Agent 
Netomi
SEPTEMBER 20, 2021
Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?
SmartAction
FEBRUARY 22, 2024
Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical junction in this journey: the choice of a self-service provider. In my ebook, “ Frontier Airlines: A Year Without Phones – Could AI Have Saved the Day?”, Here’s where the story gets interesting.
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Creative Virtual
AUGUST 20, 2020
At Creative Virtual, the team has been working hard to help our customers with their challenges related to delivering quality customer and employee self-service as information and needs change quickly. That need for skill and expertise is reflected in the conversational AI success stories featured in the final section of the ebook.
Creative Virtual
FEBRUARY 24, 2022
When customers use your chatbot to self-serve, what kind of experience do you deliver? Does your chatbot need questions asked a particular way to return the correct response? Are users repeatedly told by your chatbot to try rephrasing an input that doesn’t have a direct match in the system?
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Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. An Al solution with only the highly technical or difficult calls coming to a human agent is what your organization needs.
Inbenta
APRIL 14, 2020
4 chatbot use cases within the customer journey. A conversational agent can prove to be a particularly effective solution to accompany your Internet users over several phases, in a unified way, so let’s have a look at four chatbot use cases within the customer journey. A chatbot as an intelligence tool.
Creative Virtual
OCTOBER 5, 2020
This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees.
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